Many songs are entitled "Tell Me Why.” The Beatles, Genesis, Neil Young, Spice Girls, Taylor Swift, and Wynonna Judd all come to mind. I've been thinking of this song title recently in my work with clients on effective decision making. Most organizations have, shall we say, room for improvement in how they make and communicate decisions. What’s often lacking is a disciplined decision-making process that is shared across the organization that includes these tasks: Framing the decision well including writing it down in no more than 2-3 sentences, Identifying needed research to inform the decision and, possibly, to reframe it, Consulting the employees expected to implement, communicate, and defend the decisions, Considering alternative directions, Creating an implementation plan, Conducting a "pre-mortem" to address what could wrong and assess costs and benefits, Developing an honest Q&A that will identify and address real concerns, Reframing the decision again and ...
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