San Jose - Tech bros just don’t get it. They never will. Their messaging often reveals their true selves, which can be inimical to living and working in a decent society. Take the Zendesk billboard on the Embarcadero (pictured below) outside my San Francisco hotel room. Their specialized AI agents are purported to be “all work, no watercooler.” The implication in the message is that human beings waste too much time being, well, human. It’s otherwise all non-stop work for their non-human slaves. After all, who needs humans wasting time at the watercooler, though watercoolers are admittedly hard to kibbitz around on Zoom in our remote-work world. Zendesk completely misses the point on how humans build and sustain relationships, earn trust, exchange ideas, co-create, engage in personal follow-up and accountability that’s often lacking in organizations, build emotional intelligence, and otherwise enjoy human-centered work. So many productive ideas, innovations, and communication...
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